*Bilingual Customer Care Representative — 100% Remote

Bilingual Customer Care Representative — Remote Exciting remote opportunity in the insurance industry for a bilingual professional with strong administrative and communication skills. Support disability program operations, manage client intake, and deliver top-tier service across Canada. Flexible shifts, national scope, and potential for extension. What is in it for you: • 12-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Weekday schedule with occasional overtime may be required. • Rotational shifts between 8:00 AM and 8:00 PM EST. Responsibilities: • Conduct verbal intake of referral information from clients. • Respond to calls and emails from plan sponsors and plan members. • Process new referrals and file closures in the case management system. • Manage incoming mail, faxes, invoices, offsite files, and file copy requests. • Provide administrative support including preparing template letters, updating data, and managing office supply needs. • Assist with basic client reporting and ad hoc projects. What you will need to succeed: • Post-secondary education. • 2+ years of experience in administration, clerical work, or a related field. • Previous experience in a high-paced customer service environment. • Bilingual in English and French to support clients in both languages. • Excellent written and verbal communication skills. • Proficiency with Microsoft Office Suite (Excel, Word, etc.). • Strong customer focus with active listening skills. • Ability to investigate, resolve issues, and follow through with clients. • High attention to detail and accuracy. • Strong organizational and time-management skills. • Ability to work both independently and collaboratively in a fast-paced environment. • Nice to Have: Familiarity with medical terminology. • Nice to Have: Background in IT support or experience in an information center. • Flexibility required based on business needs. • Occasional overtime may be required. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted. # MFCJP00014973