Bell Attendant

Administration

· Escort   incoming guests to rooms.

· Assist   guests with luggage.

· Inspect   guest room to ensure that it is in order, and that supplies are adequate.

· Explain   features of room such as operation of radio, television, in-room movie   system, etc.

· Offer   information pertaining to available hotel services, points of interest, and   entertainment attractions.

· Deliver   messages and run errands.

· Transport   guests in hotel van within property requirements.

· Maintain   cleanliness of both interior and exterior of van.

· Maintain   all mileage records on a daily basis.

· Report   all trips to front desk; length of drive as well as length of time spent.

· Keep   record of calls for service.

· Deliver   packages, suitcases, and trunks.

· Set   up sample rooms.

· Respond   to and resolve guest requests, complaints, or questions in a courteous and   timely manner.

Support

· Must   have a comprehensive knowledge of the English language to effectively   communicate with guests, associates, and vendors.

· Ability   to accurately report information. 

· Ability   to scrupulously follow all StepStone and hotel policies and procedures.

· Attend   required meetings.

Professionalism and Style Expectations

Weight

These are expected of every associate   within StepStone Hospitality.

Personal Effectiveness

· Projects   and assignments are completed thoroughly, professionally, and with care.

· Adjusts   to high-pressure conditions and is open to change.

· Assumes   responsibility for personal growth and development.

· Conducts   him\herself (acts and dresses) professionally at all times; sets standards   for all associates.

Communication

· Understands   and communicates the StepStone Culture and core values.

· Expresses   ideas and conveys information clearly, effectively, and professionally.

· Actively   listens to others.

· Conveys   company information, decision, or problems to appropriate parties on a timely   basis.

· Works   to resolve disagreements and is respectful of peers and co-workers.

These are required of every associate.· Minimum   lifting of 50 pounds.· Pushing,   bending, stooping, upward reaching, manual dexterity.· Hearing,   writing, typing.· Minimum   pulling of 50 pounds.· Other   duties may be assigned. Additional   responsibilities specific to you are:· Must   have a comprehensive knowledge of all hotel departments and functions.· Must   have a knowledge of applicable Federal, state, and local health, safety, and   legal regulations.· Must   have a knowledge of mathematical and computer skills.· High   school education and relevant training and experience preferred.· Ability   to timely obtain any required licenses or certificates.· CPR   training required; first aid training preferred.· Additional   language ability preferred.