Associate Change Manager - 11 month Secondment

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Change Execution works with businesses and delivery partners across the world by combining change expertise and experience to help shape and implement strategic change for HSBC. The department is instrumental in driving change improvements in customer experience and unit costs through automation, standardisation, and optimisation of HSBC’s operating model covering people, processes, products, and channels. We are currently seeking an enthusiastic and thoughtful individual to join this team in the role of Associate Change Manager – UK Change Execution Associate Change Managers lead continuous improvement via change initiation, design and delivery and are accountable for successful delivery of both Technology and Business change programmes and ensuring benefits are realised. They engage and influence a wide spectrum of stakeholders and partners across HSBC. The role holder will support delivery of continuous improvement by proactively balancing scope, schedule, interdependencies, budget, and risks. They will use, where applicable, , Agile, and other transformation methodologies in line with the corresponding Change framework. They will support the creation of change plans including managing resources and responsibilities, and they will establish effective change controls and procedures that appropriately manage and mitigate risks. They may also support Change Leads and Change Managers across all stages of the continuous improvement lifecycle to deliver larger or more complex changes. In this role you will: Understand the needs of the business and execute plans that encourage continuous improvement Create achievable change delivery plans, creatively managing around blockers and delivering on time and to budget Identify and manage business risks managing approvals through the appropriate forum Highlight delivery challenges and remediate accordingly Supporting Change & Implementation/Business Readiness activities such as: - Operational Impact Assessments Understanding and Writing Procedures Customer letter specifications Communication planning Developing User Acceptance Test strategies and plans, to support defect management and customer sign-off for the deliverable, ensuring product is fit for purpose. Facilitating pilots Writing training To be successful in this role you should meet the following requirements: first direct change and & Implementation knowledge first direct operation knowledge Knowledge of first directs legacy systems Ability to collaborate with, and present to, a wide range of stakeholders Excellent critical thinking and problem-solving skill Pragmatic and practical Excellent time management with the ability to plan change activities and manage risk Understanding of change methodologies This is a hybrid role with base location being one of these sites: Leeds / Birmingham / Sheffield / Chester/Maxim To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500