Assistant Store Manager

Responsibilities Since our inception in 2002, Watchfinder has established itself as the UK’s leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion. Having just won the WatchPro award for the best pre-owned retailer of the year 2021, Watchfinder continues to be the pioneer in the luxury pre-owned watch world. In what is another exciting chapter in the growth of Watchfinder, we are delighted to announce the launch of our new Bicester Village boutique which we want YOU to be a part of! Role Insight We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best in-store experience, leaving them with a smile on their face and a watch on their wrist. Supporting the Boutique Manager you will demonstrate excellent leadership qualities, coaching and guiding new starters, motivating, and inspiring your team positive results Demonstrating excellent sales and organisation skills you will manage you own workload, prioritising efficiently to ensure that you succeed in achieving your individual and team targets. As an Assistant Manager at Watchfinder you will be passionate about the customer experience and our products. You will also encapsulate our core values of being connected, curious, innovative, inclusive, and excellent! How will you make an impact? Working closely with the Boutique Manager in driving sales and generating business for the boutique Training, coaching, and mentoring your team, providing them with the support for them to fulfil their potential Composing daily reports on KPI achievement, issues, and development areas for the following day Holding weekly reviews with the Boutique Manager Greeting customers that are visiting the store or scheduled in for appointments. Responding to all customers enquiries via telephone, email or through our website Managing the sales process from start to finish - appointments and viewings to purchases and aftersales care Managing your ongoing pipeline of customer enquiries via a diary system to maximise to fullest conversion Developing personal clientele through effective use of the selling skills, proactive client outreach and use of client book Dressing the store every morning, merchandising display cabinets and packing away in the evening Cash handling, till and safe checks as well as managing PDQ receipts. Authentication of timepieces that customers are looking to part exchange Assess the condition of the watch, highlighting any damage and notifying the sales team in order to adjust the quotation Keeping the store clean and tidy ensuring immaculate presentation for customers Sharing your experiences and knowledge with colleagues to develop as a team How will you experience success with us? Established background within sales, demonstrating a proven track record Strong leadership qualities with experience within an Assistant Management/Supervisory position Excellent people management skills with the ability to get the best out of your team Outstanding customer service skills ensuring that customers receive the best experience possible Commercially astute and entrepreneurially minded Highly organised with the ability to manage and prioritise your own workload Strong communication skills with experience in dealing with customer in person and via telephone/email The ability to work both independently and as part of a team Strong negotiation skills with the ability to handle customer objections A positive ‘can do’ approach and a willingness to learn A strong interest in continuing and/or developing a long-term career within an industry where the customer experience is paramount Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company. You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down! To be part of this exciting journey, apply now! Our Benefits & Incentives As well as a competitive salary and commission structure we also offer a great benefits package: Private healthcare and dental Competitive pension scheme Holiday scheme – Increasing annual leave Cycle to work scheme Employee Assistant programme Income Protection Life Assurance Extensive group discounts The process for this opportunity would be: 1st stage – A ‘Let’s Chat’ conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd stage – Meet & Greet with our Boutique Manager to learn more about your technical experience and expertise. 3rd stage – You might be asked to complete a business case to present at final interview stage with our UK Country Manager and HR Business Partner. We will inform you appropriately, so you have a chance to prepare and be successful. Final interview with the UK Country Manager, Boutique Manager and HR Business Partner via Microsoft Teams.