Assistant General Manager - Firerock Lounge

Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.  Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.   The Opportunity Join the leadership team at Firerock Lounge, one of Whistler’s most iconic après and cocktail destinations. As the Assistant General Manager, you’ll play a key role in supporting the General Manager and driving the overall success of the venue. From ensuring smooth day-to-day operations to fostering a positive, high-performing team culture, you’ll help uphold Firerock’s reputation as a premier Whistler lounge for locals and visitors alike. This is a blended role designed to keep you connected to both leadership and guest experience. You’ll work two dedicated management shifts per week (with a higher hourly rate for leadership duties), and for the remainder of the week you’ll be on the floor as a server or bartender — making you eligible for tip-outs on every shift. It’s the best of both worlds: hands-on hospitality paired with leadership growth.   Perks of the Job  * Wage: $18.70 for floor shifts and $20.45 for management shifts PLUS TIPS.  * Food & Drinks Perks: 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler and a benefit stipend  * Exclusive partner discounts at local Whistler businesses * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Career Growth: Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.  * Fun work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.   What You Bring to the Table * Hospitality experience — bartending or serving background is essential. * Strong wine, beer, and cocktail knowledge with a passion for elevating the guest experience. * A guest-first mindset, with the ability to build genuine connections and foster community. * Administrative and computer skills, including Microsoft Office, POS systems, and employee timekeeping programs. * Flexibility and adaptability in a fast-paced hospitality environment. * Excellent communication skills with the ability to remain calm and professional in high-pressure situations. * Serving It Right certification (required). * First Aid certification (or willingness to obtain).   Your Days Will Look Like * Leading by example with exceptional guest service and full product knowledge. * Assisting with scheduling, recruitment, training, and staff development. * Coaching team members and handling performance management when needed. * Managing daily inventory to set the business up for success. * Ensuring compliance with BC liquor laws and licensing requirements. * Supporting marketing initiatives and executing in-house events. * Championing Gibbons Whistler’s Core Values and employee engagement programs. * Collaborating with leadership on strategy, operations, and continuous improvement. * Taking on other duties as needed to support the lounge’s success   Ready to lead, serve, and grow your career in Whistler’s hospitality scene? Apply now and join the Firerock Lounge leadership team! At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!