Assistant File Handler

Assistant File Handler Department: Claims Management Employment Type: Permanent - Full Time Location: Bristol Description The Assistant File Handler will manage a caseload of EL/PL fixed fee cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The Assistant File Handler will support a Partner and 2 Large Loss handlers on tasks within their caseloads. Key Accountabilities Duties on the Assistant File Handler’s own caseload: •Considering and responding to Applications for Pre-action disclosure •Handling matters in accordance with client SLA’s •Instructing Counsel/advocate •Reviewing evidence •Legal Research •Negotiations/ Drafting Payments into Court •Dealing with routine correspondence •Initial review and setting strategy for the management of the claim •Reviewing matters throughout •CRU Duties as an Assistant to File Handlers in the team •Dealing with disclosure •Reviewing evidence (including medical / personnel records) •Conducting investigations with Insured’s / obtaining witness statements •Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses •Instructing Counsel / Experts •Attending conferences and Trials with Counsel and note taking •Dealing with routine correspondence •Reviewing quantum •Drafting Tomlin Orders and Consent Orders •Dealing with general or straightforward queries •Telephone chasing activities •Filing out Allocation Questionnaires and witness summon •Ensuring compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Bristol Experience, Skills and Qualifications Essential •Some legal work experience •Self-confident with good telephone and communication skills with people at all levels inside and outside the business •An ability to organise and prioritise tasks using initiative •Calm under pressure with the ability to re-prioritise and delegate effectively when required •An ability to maintain attention to detail when dealing with repetitive tasks •Good Literacy and IT skills •Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met •Ability to work effectively within the Keoghs Shared Behaviour framework •Contributes actively to an environment in which colleagues work cooperatively with each other. •Ability to meet performance targets •Positive, confident and enthusiastic •Excellent listening, verbal and written communication skills •Good client care skills and evidence of working to client guidelines on a delegated basis •Ability to prioritise work, keep to deadlines and work under pressure •High level of analytical skills Desirable • Legal Education- ILEX, LPC or equivalent work experience •Experience of handling a caseload of EL/PL files would be advantageous. •Previous litigation experience. •Good advocacy skills. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation