Aftersales Co-ordinator

What I need to do • Support the Returns, Refurbishment & Aftersales Team enhancing, driving and co-ordinating administration tasks. • Collation of Third party data and reporting. • Manage the administration and updating of internal CAST system and Customer facing support site to drive efficiency of third party support and repair propositions. • Respond to queries from contact centres and stores in relation to systems, repairs and query escalations • Work closely with Third Party company to further enhance the systems and data included within them. • Provide weekly, monthly and ad-hoc reporting to support continuous system improvements • Monitor email support requests and respond within agreed timeframes ensuring queries are actioned. How I will succeed • Act as the administration guardian of customer product support site and internal repair systems used by stores and Contact centres. • Responsibility of collation of information, system updating, maintenance and query resolution. • Continued emphasis on the improvement of process and internal relationships • Establish proactive relationships and data insights to support and drive participation across the business. What I need to know • Experience in administration based roles including invoice approval, data management and report building. • Ability to define and create reports to present relevant information in a simplified manner • Good knowledge in PowerPoint, Word and Excel for data analysis, presentations and report writing • An awareness of change management disciplines would be advantageous What I need to show • Enthusiastic, positive and proactive engagement of key stakeholders to build credible relationships whilst retaining professional integrity • Confidence in attending both internal and external meetings and presenting key information relating to role. • Ability to manage key tasks to set out deadlines • Ability to gather insight and opinion to support good decision making • A desire for continuous improvement to be best in class • Ability to demonstrate planning and prioritisation skills