Admin Support Officer - HMP Doncaster

Admin Support Officer – Offender Management Unit (OMU) Location: HMP & YOI Doncaster Salary: £26,113.78 per annum + Excellent Benefits Full Time, Permanent Play a Key Role in Offender Management at HMP Doncaster Serco is currently seeking a detail-oriented and motivated Admin Support Officer (ASO) to join the Offender Management Unit at HMP Doncaster. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount. You will be part of a dynamic team, supporting a range of OMU functions including sentence calculations, public protection processes, risk assessment coordination, and communication with internal and external agencies. Key Responsibilities Maintain and update prison recording systems (e.g., NOMIS, DPS) for all new admissions. Allocate offender cases to Prison Offender Managers (POMs). Interpret court documents, calculate sentences, and liaise with courts to rectify anomalies. Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements · Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary Schedule and minute key meetings such as risk management panels and progression boards. Manage department mailboxes, track legal documentation, and coordinate communication between prison and outside agencies. Prepare release paperwork and ensure notification to all relevant bodies. Contribute to department performance and compliance with KPIs and standards. What You’ll Need Essential: GCSE English and Maths (Grade C or above). Strong computer literacy, including Outlook and Excel. High attention to detail and excellent communication skills. Desirable: Previous administrative experience, ideally within criminal justice, legal, or public sector environments. Familiarity with offender management systems (e.g., NOMIS, DPS). What We’re Looking For A team player who collaborates effectively with colleagues and external partners. A problem-solver who can work independently with initiative. Someone adaptable, resilient, and calm under pressure. A strong organiser with the ability to manage competing priorities. Why Serco A place you can make an impact – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. What we offer Pension up to 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.