Accounts Receivable Supervisor

We are currently looking for an Accounts Receivable Supervisor to join our Finance and Corporate Business Planning Function within the Corporate group. This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas. Government departments and agencies are working towards implementing a minimum 60% attendance in office sites. We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Who are we? The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The core purpose of the Finance Division is to ensure public funds are spent wisely and that the Executive and the Board make informed decisions about costs and investments than bring public value outcomes. The Finance Division is essential to ensure that the agency discharges its statutory responsibilities and carries out business operations while delivering optimal value from the funding we receive. The services Finance provides range from Finance Operations, through to Accounting, Reporting and Control, Strategic Finance, Finance Business Partnering and Risk and Assurance. We operate systems and controls to ensure that we procure goods and services and pay suppliers in line with the established public sector frameworks, collect the monies owed to us and keep the agency’s monetary assets safe and protected from fraud. We maintain the agency’s financial books of record, ensuring that they are a true and fair view of our operations and provide assurance to the Accounting Officer, DHSC and Parliament about the agency’s compliance with public sector transparency and spending rules. We provide management reporting, budgeting, planning and strategic modelling services across the agency, along with assurance, financial analysis and advice to the CEO, the Executive Committee and the Board. The Finance Operations function is responsible for ensuring that the agency has effective processes and systems in place to accurately process financial transactions and report financial performance to the business. This area is also responsible for driving continuous process efficiencies and improvements across the function, delivering maximum value for the Agency and ensuring robust controls are in place. The Finance Operations function comprises all transactional teams in finance, namely Accounts Receivable, Accounts Payable, Cash Management, Transaction Procurement and Systems Support. What’s the role? The accounts receivables team is part of Finance Operations functions and is responsible for billing and collections of payments due to the Agency. The purpose of this role is to supervise day-to-day operations of the Accounts Receivable (AR) department including cash applications, collections, cash and general ledger (GL) account reconciliations and reporting. This role will also set, track, manage and report on the AR team key performance metrics, provide backup support to Accounts Receivable Manager and participate in developing and testing system maintenance and enhancements. Key responsibilities: Oversee and supervise the daily activities of the accounts receivable staff including setting, reviewing and monitoring AR team targets and analysing team workloads. Supervises BAU activities and workload allocation within AR team to ensure work is completed in a timely and accurate manner. Ensures staff is trained and works with leads or department trainer to develop written training materials and desk level procedures as it relates to accounts receivable and ensures that documentation is current. Improves and enhances the cash application, collections, account reconciliations and month-end close processes to achieve costs savings opportunities. Develop, recommend and implement process and working practices improvements in the Accounts Receivable function with a focus on centralisation, standardisation and automation. Assists with external/internal audit requests by compiling and validating information. Prepares and reviews daily and monthly production reports. Prepares ad-hoc management reports. Performs other miscellaneous duties and special projects assigned by management. Participates in system maintenance and upgrade testing. Who are we looking for? Our successful candidate will have: Substantial experience in Credit Control, Accounts Receivables Ledger Management with a demonstrable track record of managing and improving performance through technical know-how and analytical skills. Strong debt collections expertise with demonstrable experience of improving processes and systems. Substantial knowledge of Oracle Fusion or similar accounting systems including experience of supporting design and maintenance business processes and control systems to improve and ensure the integrity, quality and timeliness of information and hands on experience of generating reports. Experience of leading business change and influencing external stakeholders across an organisation to secure benefits Excellent understanding of the Order to Cash (O2C) end to end processes and the associated financial controls. If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Online application form, including a statement of suitability, of no more than 500 words demonstrating how you meet the person specification. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Please ensure not to include any personal identifying information on your supporting information. Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the statement of suitability provided. You can view the criteria for this role in the job description. Use of AI in Job Applications Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible. Closing date: 23 November 2025 Shortlisting date: w/c 24 November 2025 Interview date: w/c 8 December 2025 Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome. If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here. Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks. Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include: Laboratory-based roles working directly with known pathogens Maintenance roles, particularly those required to work in laboratory settings Roles that involve visiting other establishments where vaccination is required Roles required to travel overseas where specific vaccination may be required. Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here. Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contactcareers@mhra.gov.uk. In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Florentina Oyelami, Head of Talent Acquisition, Florentina.Oyelami@mhra.gov.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk info@csc.gov.uk Civil Service Commission Room G/8 1 Horse Guards Road London SW1A 2HQ