Accounts Receivable Specialist

Our amazing finance team is growing, and we are looking for a highly motivated and driven Collections Specialist to join us in London. As a key contributor to our cash collection efforts, you will play a vital role in managing customer accounts, identifying and resolving payment issues, and collaborating with various internal teams to ensure a seamless collections process. If you have experience with payment portals and collections software, that’s a huge plus! Please note that this role is on a hybrid model- coming 3 days to the office About The Role As part of the global Accounts Receivable team, your primary responsibilities will include: Cash Collections: Actively manage assigned accounts receivable balances to ensure timely collection of outstanding payments, while minimizing bad debt exposure. Issue Resolution: Identify and resolve payment issues that cause delays, such as short payments, tax-related discrepancies, and unmet customer payment requirements. Customer Communication: Regularly communicate with customers via email and phone to address open invoices, follow up on overdue payments, and ensure alignment with payment terms. Internal Collaboration: Work closely with internal teams, including Account Managers, the Billing Team, and other stakeholders, to resolve billing issues and ensure smooth customer interactions. Payment Reconciliation: Reconcile customer payments against open balances, resolve any discrepancies, and process refunds as needed. System Updates & Reporting: Maintain accurate records in all relevant systems, ensuring that data is up-to-date for management to review and assist with cash flow forecasting. Process Improvement: Continuously identify opportunities to improve collections processes, enhance efficiency, and support automation initiatives. Tax & Compliance: Collaborate with customers and tax authorities to address any payment-related tax issues and ensure compliance with local and international regulations. Accounting Support: Assist with month-end and quarter-end accounting close processes to ensure accurate financial reporting. General Support: Provide assistance to the finance team with other ad-hoc responsibilities as needed Requirements 2+ years of collections/account receivables experience Highly motivated and able to manage own workload independently and efficiently Proficient with Excel Capable of managing a variety of tasks and effectively assessing the priority and urgency of each. Ability to work within a global team Excellent spoken and written communication skills Social Title null Social Description null Our Team null Position Type null