Accounts Investigation Advisor - Step Testing

Are you a strong communicator with an eye for detail? If so, read on.. Accounts Investigation Advisor - Contact Centre, Enderby Phase 5, Leicester plus as additional £1 when working at the weekend. Working as a vital part in our Accounts Investigation (Fraud) Team you will identify fraud and resolve queries relating to claims to prevent financial loss. You’ll take on a key role in dealing with customers by phone, email, text message and in writing. These are unique and exciting customer service roles as there are no sale targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service. Our call centre in Enderby offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online Fraud family. This is a multi skilled role with a key focus identifying and stopping fraudulent activity. About the Role: We are looking for people who are as passionate about customer service as we are. We will provide in-depth, full time training to ensure you know everything you need to know to resolve our customer fraud enquiries. Whilst your main role is within Accounts Investigation, there is the exciting opportunity where the business needs dicates, you will support the Collections & Credit department with reasonable notice and training, this is a great chance to become multi skilled in all three areas. There is also the opportunity to develop towards becoming a Senior Advisor within the department. You will: Take on a key role in dealing with our customers to identify fraudulent activity. Undertake duties regarding claims of fraud to prevent financial loss to the customer and the company. Assist customers with financial loss to their Next Pay account/card. Offer advice and support on fraud related matters. Perform relevant and appropriate enquiries and investigations on behalf of our customers making sure they have the information they need to make an informed decision. Undertake all duties in line with the Financial Conduct Authority guidelines. About You: With previous experience in customer service, ideally within a call centre or customer facing financial environment, you’ll be a team player with excellent communication skills, working in a fast paced environment. You will have an analytical approach enabling you to investigate fraud by gathering information and liaising with multiple departments. You'll be up for a challenge, empathetic and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining assertive and resilient. You will also have: An analytical approach. Excellent attention to detail and be extremely self-motivated. A confident decision maker who takes full accountability for their actions. Strong questioning and effective listening skills. Outstanding problem solving skills with the ability to provide a range of solutions. A clear and confident communicating style. Excellent literacy, numeracy and PC skills (excel) with the ability to pick things up quickly. What’s Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.