Account Support Specialist

The job profile for this position is Sales (IC) Associate, which is a Band 2 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Account Support Specialist Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company. We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organization, within a dynamic team environment where there are tangible progression opportunities. The Position: Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end to end broker service process for our CGHO intermediaries. You will work on a rotating shift basis between the hours of 7am and 8pm, including: 7:00am – 4:00pm 9:00am – 5:00pm 12:00pm – 8:00pm Experience Required: A minimum of 12 months experience in medical administration or customer service focused organisation. Ability to meet/exceed targets and manage multiple priorities. Proficient in Microsoft Office applications. B2B experience preferred but not necessary Proven experience in managing accounts and building strong client relationships. Skills: Strong relationship management and interpersonal skills. Excellent attention to detail and high accuracy. Confident communicator with strong written and verbal skills. Comfortable and confident in proactive outreach via telephone to resolve broker enquiries and strengthen relationships. Proficient in Microsoft Office applications. Self-starter with the ability to work independently and contribute to team success Responsibilities: Serve as a dedicated account manager for brokers, delivering exceptional service and fostering long-term relationships. Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines. Ability to work under own initiative, Monitoring and managing both your own and the central team inbox. Meet and exceed service targets including call volumes, talk time, and first-contact resolution. Collaborate with internal departments to ensure broker needs are met efficiently and effectively. Identify and recommend process improvements to enhance broker experience. Support team goals by providing assistance and sharing knowledge across the team. Ability to organise, prioritise and manage workflow to meet individual and team requirements. Ability to quickly identify customer needs and exercise judgment in a professional and confident manner. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.