Account Manager - POSM (UK)

Account Manager - POSM (UK) Department: Indicia - Client Services Employment Type: Full Time Location: London Reporting To: Paula Santos Description The Account Managers will join high-performing local market teams delivering top-tier marketing services for one of our largest global clients. Reporting to the Account Director, you will work closely with strategy, performance, creative, and production specialists to ensure a seamless client experience. You will oversee the daily execution and coordination of client work, ensuring timely, high-quality delivery across all project touchpoints. Acting as a key liaison between clients and internal teams, you will manage timelines, clarify briefs, and resolve issues with a calm, collaborative approach. The team plays a central role in ensuring transparency, quality, and efficiency across marketing investments. With a focus on retail and shopper activation, your role will connect strategic priorities with local execution, contributing to smarter, quicker, and more impactful outcomes. You will serve as the heart of operational delivery—maintaining client satisfaction, internal clarity, and cross-functional coordination—helping drive measurable ROI and successful client campaigns. Key Responsibilities Assist in delivering client campaigns and retail activation activities from planning through implementation Serve as a primary daily contact for internal teams and clients Manage and update project timelines, budgets, and documentation Escalate issues and support resolution of delivery challenges Coordinate with sourcing, creative, and production teams to align workstreams Assist in preparing presentations, reports, and client reviews Ensure compliance with brand, budget, and process standards Identify opportunities to improve workflow, tools, and client engagement Skills, Knowledge and Expertise 3–5 years’ experience in retail marketing, client services, or agency delivery Strong organisational, time management, and multitasking skills Excellent communication and relationship-building abilities Commercially aware with budget management experience Familiarity with print, POSM, creative production, and/or procurement processes is a plus Italian or French language skills are a bonus Accountable, structured, and solutions-focused; calm under pressure Detail-oriented while keeping the bigger picture in mind Collaborative, proactive, service-oriented, and adaptable Reliable, positive, and committed to delivering high-quality work In-market role: based in the client’s office daily Experience across shopper, trade, or retail channels preferred Equal Opportunities adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.