Account Manager (Mid-Market)

The Opportunity:

As we continue to grow and expand our presence in the market, we are seeking a dynamic and results-oriented Account Manager to join our team.

As an Account Manager, you will play a critical role in driving revenue growth for our company by leveraging existing client relationships within the public sector. Your primary responsibility will be to generate recurring revenue through cross-selling and upselling additional applications from our portfolio to our valued clients. You will work closely with key stakeholders, including government agencies and departments, to understand their evolving needs, identify opportunities, and propose tailored solutions that add value to their operations.

In this role, you will apply an understanding of Euna’s suite of solutions, sales methodology, processes, prospecting techniques to maximize upsell, cross sell and renewals.

You will collaborate internally across Customer Success, Sales, and Product to maintain and expand our customer base.

This position reports into the Director of Business Development and Upsell and will be based in our Oakville, Ontario office.

What you’ll do:

• Account & Relationship Management
  • Manage a book of business of existing clients to effectively renew, cross sell and upsell in line with individual targets
  • Manage relationships within our target accounts, and be comfortable managing relationships at the C-Suite (CFO, CAO, City Manager, Mayor) as well as LOB leaders and users
  • Research accounts, identify key champions, generate interest and obtain business requirements
    
• Cross functional collaboration
  • Develop renewal plans with customer success to maximize expansion and help introduce new usage, tools, and products to current clients
  • Help manage and execute business reviews with customer success to drive deeper value-based conversations with our customers
  • Coordinate internal resources to solve client’s issues and execution of service agreements 

• Sales Process
  • Collaborate with the customer success, marketing, sales, and implementation teams to prepare and deliver compelling presentations and demonstrations of additional software products and services to clients, highlighting their value and benefits.
  • Conduct product demonstrations as needed, displaying a strong aptitude across several solutions
  • Engage in team-based selling by engaging the broader team to support your goals
  • Run a deep and thoughtful discovery process that is based on client outcomes and allows you to present and demonstrate value for the needed solutions
  • Manage and maintain accurate leads, opportunities, and account information within Salesforce
    
• Pipeline & Quota Attainment
  • Generate qualified cross-sell and upsell opportunities with existing Euna clients, consistently meeting or exceeding sales targets and revenue goals.
  • Maintain accurate and up-to-date records of sales activities, opportunities, and forecasts, utilizing CRM software to manage and track customer interactions, ensuring effective pipeline management.
  • Achieve or exceed monthly and quarterly targets
    
• Competitive
  • Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Quarterly (at minimum) travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred
• 4+ years of successful outside software sales, preferably B2B with a focus on the public sector
• Experience and proven success carrying a midmarket quota
• Strong understanding of financial applications, software solutions

• Excellent communication, presentation, and negotiation skills
• Ability to build and maintain long-term relationships with clients
• Proactive and self-motivated with a results-driven mindset
• Exceptional problem-solving and analytical abilities
• Familiarity with CRM software and sales pipeline management tools
• Knowledge of the public sector, including government procurement processes, regulations, and compliance, is a plus
• Willingness to travel as required to meet with clients
• Experience selling across divisions, departments and going deep into organizations
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Proficiency with Microsoft Office products and online collaboration tools
• Experience with CRM and opportunity management systems, preferably Salesforce

Location:

This position can be remote within Canada or the US. 

What It's Like to Work at Euna Solutions  

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible workday  
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  
 

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

  
For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.