Account Manager Inside Sales

As Inside Sales Specialist, you help our sales team run smoothly and ensure customers get the best experience. Your work allows Account Managers to focus on building relationships and growing the business, while you handle the details. You’ll see your impact every day, whether it’s a smoother process, a satisfied customer, or a team that works better together. If you enjoy variety, connecting with people, and making a visible impact, this is your opportunity. 
 
You’ll work closely with one or two Account Managers as a true team, acting as the operational point of contact for your customers. Together, you make sure customers always have the right support and a seamless experience. You’ll also benefit from a structured onboarding program and ongoing learning support to help you get up to speed and continue developing your skills. 
 
What you’ll do 
You’ll provide daily sales support to Account Managers in a role where no two days are the same. Expect a lot of variety, frequent switching between tasks, and plenty of different stakeholders to manage, both internally and externally. You will: 

• Prepare quotes, manage renewals, and keep our CRM (Salesforce) accurate and up to date 
• Coordinate communication and follow-up between internal teams and customers 
• Advise on licensing models, handle security qualification forms, BID documentation and ensure documentation is complete and compliant 
• Act as the operational point of contact for our customers, taking co-ownership to build strong, lasting relationships 
• Spot process bottlenecks and drive smarter, more efficient ways of working for the sales team 

• 2-3 years of experience in inside sales, sales support, or sales coordination, preferably in an international or multi-stakeholder environment 
• Native-level Dutch and fluent English, able to communicate confidently with both customers and colleagues 
• Strong stakeholder management skills, building trust and coordinating effectively with a range of internal and external contacts 
• Proactive, self-starting attitude, comfortable taking initiative, asking questions, and suggesting improvements 
• Analytical and organizational skills to manage complex information, prioritize tasks, and keep CRM and documentation accurate 

A healthy work-life balance with the flexibility of hybrid working. We foster a collaborative and learning-oriented environment, offering continuous development and meaningful training opportunities. Additionally, you will work on challenging projects with world-leading clients, gaining extraordinary experiences.

Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How do we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play!

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Excited to build connections and make an impact? Join us, apply today and let's shape the future together!