Account Manager II

Staples is business to business. You’re what binds us together.

Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity.  SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost.

What you’ll be doing:

·        Manage day-to-day relationship with customer by developing a high value-add relationship with key contact/buyer.

·        Uncover and build relationships with influencers, in order to penetrate deeper into Staples Lines of Business.

·        Identify and develop strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity in SFDC.

·        Coordinate account servicing and fulfillment with support from Customer Service.

·        Achieve product mix and other L.O.B. targets based on account potential.

·        Introduce Lines of Business Specialists with key contacts/influencers.

·        Increase market share within portfolio of accounts through penetration of Line of Business and reactivating inactive accounts.

·        Conducts regular Performance Business Reviews (PBR’s) with all accounts in their book.

·        Achieve retention and penetration targets in existing and gifted accounts.

·        Target Segmentation – Assigned accounts, minimum of $15,000 in annual sales potential.

·        Time Allocation – 60% Customer Time, 40% Non-Customer Time.

·        Lead Strategic Account Planning Sessions, and Rapid Rotation meetings on accounts greater than $100,000.

What you bring to the table:

• Strong knowledge and understanding of telesales and the sales planning process. 
• Strong computer literacy with Microsoft Office Suite especially Outlook, Excel, and PowerPoint.
• Experience with Salesforce.com and SAVO.
• Strong interpersonal and customer relationship building skills.
• Strong verbal, written, and presentation skills.
• Strong business and financial acumen.
• Ability to demonstrate consultative selling skills.
• Strong problem solving and negotiation skills with proven closing ability.
• Superior time management and organizational skills.
• Detail oriented with strong administrative follow-up and follow-through.

Qualifications:

What’s needed- Basic Qualifications:

• 3+ years of sales experience penetrating or maintaining accounts

What’s needed- Preferred Qualifications

• Post-secondary education in business related discipline – Diploma or Degree preferred.
• Previous office product industry experience is helpful.

We Offer:

• Competitive salary.
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
• Flexible PTO and Holiday Schedule (10 observed paid holidays), Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
• Growth & development opportunities.