Account Handler - Personal Lines

Our Account Handlers are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you. Our people share a common mindset that sets us apart. Our Account Handlers are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners. No experience in Insurance is needed as full training will be provided. Responsibilities: * Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions to that are best suited to their requirements * Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time * Processing correspondence, renewals activity, new business quotations * Ensuring that all workflow activity is completed in accordance with approved business processes * Complying with all approved procedures, customer service standards and external regulatory bodies. * Achieving and maintaining the required competencies for the role. * Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure. Essential Criteria * Engaging personal communication style. * Positive attitude, resilient, adaptive, receptive, and articulate. * Experience in Customer based roles for e.g. Sales or Retail would be preferred. In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays * Opportunity to progress your career across the entire Everywhen family * Gain CII or ACII qualifications to boost your knowledge and career prospects * Pensions scheme for when you feel it’s time to retire * 24-hour support for physical and mental wellbeing * 1 days paid volunteering day to give back to our communities * The Spotlight Awards, where we shine a light on the brightest talent across our group #AIB #LI-EM1 IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.  Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page [https://ardonaghadvisory.teamtailor.com/]