Account Director - Commercial Lines, Broking (East)

The purpose of this role is to manage a portfolio of existing clients and execute a constantly evolving pipeline to quote and secure new clients within a dynamic team setting. The role entails managing new and existing commercial accounts in conjunction with the Regional Director. Key Internal Relationships: Managing Director Broking, Account Directors, Business Development, Director, Regional Business Manager, Team Lead and Account Executives, Finance Division Key External Relationships: Clients, New Customers, Insurance Companies and Credit Management. Geographical Location: Sandyford, Naas  Reports To: Regional Director Role Accountabilities and Core Responsibilities Sales and Activity Management: * Responsible for Managing Client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures * Provide support and guidance to Account Executive(s) on clients. * The achievement of other upsell / cross sell targets * Ensure agreed processes are followed in all matters * Manage aged debt and premium collection * Comply with all Management Audit Requirements * Seek, quote and convert quotations for New Commercial Insurance Business. * Meet income retention, income acquisition and referral targets set. Customer Relationship Management: * Build long term trusted relationships with customers, through understanding their needs and being a true partner. Enable customers to make informed decisions, through sharing of best advice and knowledge. Customer Service: * Provide professional, action-orientated and timely service to our customers, staff and management * Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty Team Collaboration: * Work closely with designated Account Executives and Team Lead. * Work as part of a Team environment to ensure all your customer needs are me * Assist in achieving the overall objectives of the Commercial Lines Team. * Working together to ensure the Team is on track to meet Arachas Retail monthly and yearly targets. Compliance: * Work with the Team Leader and Compliance Teams in ensuring that quality of file records meets prescribed standards. Requirements: * CIP qualified as a minimum and studying towards the ACII. * Candidate must demonstrate the ability to work in a team environment with a high energy level. * Strong communication skills are essential. Excellent communication skills and a strong client relationship background. * Possess a positive, can do attitude with the ability to adapt to and embrace change. * Attention to detail. Motivated, self-starter who will work on their own initiative and appreciate the regulatory nature of the business. * Possess the ability to manage deadlines & prioritise workload. An aptitude for selling and flexibility in working hours to meet tight deadlines. * Demonstrate good technical & product knowledge. Excellent negotiation skills and an understanding how best to negotiate between price and risk. * The ability to prioritise workloads and adapt to unforeseen events. * A good degree of personal organisation and a structured approach to time and resource management. Strong IT and organisational skills. * 5 years commercial experience  * Compliant with the Central Bank’s Minimum Competency Code and Fitness & Probity. Person Specification: * Previous experience in a similar role * Previous Open I experience. Previous successful Insurance Sales experience. * Significant technical insurance knowledge. * Proficient in Office, including Outlook, Word & Excel. * Ability to develop relationships with insurers and clients. An enthusiastic and flexible approach, along with demonstrated attention to detail. * Willingness to learn & develop * Strong work ethic * Commitment to ongoing professional development. Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.