2x Car Park Steward - Urquhart Castle

Starting salary: £25,770 Contract type: Part-Year Permanent Grade: 1 Location: Urquhart Castle, Drumnadrochit, Inverness, IV63 6XJ Working Hours: Various working hours available. Minimum 19.9 hours per week. Maximum 26.5 hours per week Interviews: To be held in person at Urquhart Castle on Week Commencing 26th January 2026 Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Urquhart Castle during the season. The post holder will be the first point of contact with visitors and will be responsible for delivering the highest standards of visitor experience at Urquhart Castle. This role will primarily involve working as part of our car park team, ensuring the safe management of our coach and car parks. For more information about the post and information about the team, please access the full job description 260 Seasonal Car Park Steward.pdf for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme – 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties Key Responsibilities of this role Customer Service Oversee the smooth day to day operation of the car park to ensure we do not exceed our capacity. Ensure the smooth running of the coach park to allow our prebooked trade customers access to parking onsite. Liaise with colleagues onsite and HES teams to take forward our online booking system. Ensure the smooth running of the allocated coach bays for commercial operator Jacobite Cruises. Manage the daily expectations of the day trip operators. Work with the Car Park Supervisor to develop a flexible approach to maximising visitor parking on site. Ensure all designated parts of the car/coach parks, grounds, visitor centre and toilets to the standard as outlined in checklist for the site. Liaise with Car Park Supervisor to report maintenance, faults/problems on site, informing management as required. Work with other teams and stakeholders within the Castle to provide a seamless cohesive operation. Pro-active interaction with visitors to the site, assessing their individual needs and answering enquiries both in person and by telephone. Promotion of all Historic Scotland sites, including events and other activities. Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas. Support the team in achievement of quality assurance Key Performance Indicators. Provide the warmest welcome to our visitors and engage proactively with customer service. Teamwork Proactively communicate with colleagues across the site to ensure high performance, standards and consistency. Support the Managers on partnership and community engagement initiatives and projects, possibly including volunteering, weddings and other events. Commercial Awareness Work with your monument team to achieve overall commercial performance targets. Promote commercial opportunities within the monument, such as coming events and retail products where appropriate. Assist Commercial Manager to ensure accurate stock management and assist with stock and deliveries as required. Ensuring that all administration is completed accurately and timeously, including absence reports, annual leave requests and training. Health and Safety & Compliance Ensure the security of the site, buildings and contents. Monitor and comply with all H&S procedures/guidance relevant to the site, including fire duties. Follow correct procedures to ensure safe operation of all equipment. Ensure that the health and safety of staff, visitors and contractors is paramount at all times. Become part of First aid team for the site Key requirements of the role: In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses: 1. Why you are interested in the post with Historic Environment Scotland 2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria. Essential Criteria: Strong customer service skills Excellent teamwork skills Ability to work well independently when lone working Good understanding of health and safety, especially in the context of moving vehicles. Strong communication skills and capacity to communicate at a distance Find out more about desirable skills and experience in our full job description 260 Seasonal Car Park Steward.pdf. We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers. We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team. Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post. To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.